Frequently Asked Questions

We currently see clients in person in New Canaan, CT. In person appointments in Westchester are coming soon.

Yes. We offer a complimentary 15-minute phone consultation before your first session. It's a chance to briefly share what's going on, ask any questions about the process, and make sure it feels like the right fit — with no obligation to book afterward. If it feels right, we'll get you scheduled for a full session..

Yes — in New Canaan, CT and soon to be in Westchester as well. All child therapy appointments must be in person. Teens have the flexibility to ask for virtual appointments.

Terra Psychotherapy is a private-pay practice, which means we don't bill insurance directly. However, we make it easy to seek out-of-network reimbursement — we submit claims on your behalf via Reimbursify, so you don't have to deal with paperwork. We recommend calling your insurance provider ahead of time to ask about your out-of-network mental health benefits.

Your child's first session is a chance for us to get to know each other. For younger kids and preteens, we'll often spend part of this time with you as the parent, and part of it directly with your child. For teens, we'll talk through what's bringing them in and make sure it feels like a good fit — for them and for you.

That depends on what they're working through. Some kids and teens come for a focused period around a specific challenge — a friendship shift, a big transition. Others stay longer as we work through deeper patterns. We'll figure out what makes sense together, and check in with you along the way.

Yes. For younger children, you'll be part of sessions regularly. For preteens and teens, we balance their need for privacy with keeping you informed — you'll always know how things are going, even if the specifics of what they share stay between us.

Generally, yes — confidentiality is part of what makes therapy work for teens, especially. We won't share session specifics unless there's a safety concern. What we will do is keep you looped in on progress and let you know if something needs your attention.

That's really common, especially with preteens and teens. We don't need buy-in on day one — often just showing up and seeing that it's not what they expected (a lecture, a diagnosis) is enough to open the door. We'll go at their pace.